Protecting your personal information is our top priority. This page provides a full breakdown of how Khelo Bangladesh collects, uses, and safeguards your data.
We follow world-class technologies and policies to ensure your privacy at Khelo Bangladesh.
Khelo Bangladesh is a trusted online betting and gaming platform built for sports fans across Bangladesh. We believe every user should have full control over their personal data — and this Privacy Policy is our commitment to that principle.
This policy applies to all Khelo Bangladesh services — including the website, mobile app, live chat support, and email communications. By accessing or registering on the platform, you are considered to have fully accepted this Privacy Policy.
At Khelo Bangladesh, your data is used solely to provide services, ensure security, and meet legal obligations. We will never sell your information to advertisers or any third party.
This Privacy Policy was last January 2026-. You will be notified at your registered email address whenever any changes are made.
Khelo Bangladesh collects certain information to deliver its services and maintain platform security. A full breakdown of the data collected is provided below:
Please Note: Khelo Bangladesh will never ask for your password or full payment details over the phone or by email. Any such request is a sign of fraud.
Khelo Bangladesh uses collected data only for specific, legitimate purposes. Your information is never used in any way that violates your privacy rights.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Name, email, mobile | Contractual Obligation |
| Identity Verification (KYC) | NID, passport, selfie | Legal Obligation |
| Payment Processing | Mobile Number, Bank Details | Contractual Obligation |
| Fraud Prevention | IP, device, transaction history | Legitimate Interest |
| Customer Support | Contact information, chat history | Contractual Obligation |
| Sending Promotional Offers | Email, mobile (with consent) | Consent |
| Service Improvement & Analytics | Usage patterns, cookies | Legitimate Interest |
Khelo Bangladesh never sells your personal data. However, limited information may be shared in specific circumstances necessary for service delivery:
Only the necessary information is shared with payment gateways (bKash, Nagad, Rocket) and identity verification providers. These partners are contractually bound to comply with Khelo Bangladesh's privacy policy.
We are legally required to provide data to government authorities upon a valid request under Bangladeshi law. In such cases, only the specifically requested data will be shared, strictly in accordance with legal procedures.
Your data at Khelo Bangladesh Fully secured. We do not work with any advertising networks or data brokers.
Khelo Bangladesh uses cookies and similar technologies to enhance your experience on the website. Cookies are small text files stored in your browser.
You can disable non-essential cookies at any time through your browser settings. Note that doing so may limit certain features.
Khelo Bangladesh retains your data only for as long as necessary. Retention periods are determined by the type of data and the purpose for which it was collected.
| Data Type | Retention Period |
|---|---|
| Account information (active accounts) | For as long as the account remains active |
| Basic Information After Account Closure | 5 years (legal obligation) |
| Financial Transaction Records | 7 years (as required by financial regulations) |
| KYC documents | 5 years (after account closure) |
| Customer Service Communications | 3 years |
| Analytics & Log Data | 12 months |
| Marketing Consent Records | Until consent is withdrawn + 3 years |
Once the retention period expires, data is permanently and securely deleted or anonymised.
Every registered member of Khelo Bangladesh has the following rights regarding their personal data:
To exercise any of the rights listed above support@khelobangladesh.app— send us an email with the subject line "Data Protection Request" and include your account ID.
Khelo Bangladesh follows industry-leading technologies and practices to protect your data. Our security infrastructure is continuously updated and tested.
To keep your account secure Strong Password Use a strong password and never share your login credentials with anyone. If you notice any suspicious activity, contact support immediately.
Khelo Bangladesh strictly prohibits anyone under the age of 18 from registering or using its services. We never knowingly collect or store any personal data from minors.
Age verification is mandatory at registration. If an underage account is identified, it will be suspended immediately and all associated data will be deleted.
If a parent or guardian believes their child has registered by mistake, please support@khelobangladesh.app— we will take action within 24 hours.
Khelo Bangladesh reserves the right to update this Privacy Policy as needed. Members will be notified via their registered email or SMS at least 7 days before any changes take effect.
For significant changes, you may be asked to actively consent to the updated policy upon logging in. If you do not agree to the changes, you may request to close your account.
The date of the latest update is always displayed at the top of this page. We recommend reviewing this policy regularly.
For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please reach out to our dedicated Privacy Team:
Once a complaint is submitted, we will review it and provide a final resolution within 30 days. If you are not satisfied with our resolution, you have the right to escalate the matter to the relevant regulatory authority.
Our Bengali-speaking privacy support team is available seven days a week to assist you. Average response time of just 5 minutes.